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Shop Policy Page

Here you will find everything you need to know about Shipping, Returns & Refunds

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SHIPPING INFORMATION

We Ship Locally & Internationally. Shipping Options and Costs are available at the Checkout. 
We offer Standard & Express Parcel post with a Tracking number provided and Signature upon delivery if selected via Australia Postal Service. Prices vary. 

  • A Tracking Number is included in every purchase and as such we will not be held responsible for any Loss or Damages which may occur in Transit.
    Refunds will not be Issued for Items Damaged or Lost in Transit.
    We are happy to lend a hand in Tracking or resolving issues regarding Postage Complications however,
    Inquiries regarding Lost or Damaged Items must be made to your Local Postal or Courier Service

  • In the case that your order is not received and is Shipped back to us and you would like your order to be Re-Shipped, you will be required to cover cost of postage. 
    Order will not be Re-Shipped until full payment of postage cost is received.
     Please ensure your postal address details are correct upon purchase and inform us promptly if you wish to correct or change these details in your order.

RETURNS & REFUNDS

Terms and Conditions

  • NO Returns or Refunds will be provided for Intuitive OR Custom Offerings.

Items eligible for Returns or Refunds, are as indicated in the Products Additional Information section under the heading 'Returns & Refunds' and must adhere to the outlined Terms and Conditions of Product purchase, as outlined below.

  • To be Eligible for a Refund on Returns
    Items purchased and included in order must be returned via post within 14days of Receiving item
    (We will not cover postage costs for Returns)

  • Items must not be damaged, missing or tampered with
    This includes any damage which may have been sustained during transit.

A full Refund will be issued for the cancellation of an Order, if the order is cancelled within 2 days of purchase and has not been processed.  
(If order has already been shipped see the above sections for Returns)

 

If you are unhappy with your purchase or items upon receiving them please contact us with your feedback/concerns.
Contact us via email info@lyfjabergapothecary.com.au

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